Noise Complaints and Information Service (NCIS)

Airservices Australia seeks to minimise the impact of aircraft operations on communities where safe and compliant with aviation rules. We recognise that aircraft noise can be disturbing for some people and regularly review aircraft noise complaints and the outcome of flight path and airspace changes to identify possible improvements.

Our Noise Complaints and Information Service (NCIS) is available to answer your questions about aircraft operations and to record complaints about aircraft noise. While we are not able to immediately stop an operation that may be of concern, we can investigate it, explain why it happened and tell you if there is an opportunity to consider an improvement. Where a potential improvement opportunity is identified, we can progress this for further investigation.

When you contact us, please provide your contact details including email address so we can send you a written response and any updates relevant to your location. Provide as much information about your complaint or enquiry as possible, including your suburb so we can identify the operation your enquiry is about.

We ask that you treat our people with respect.

If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:

  • Lifeline 24 hr Counselling Service: 13 11 14
  • Beyond Blue: 1300 224 636

Airservices Australia has extended our internal counselling program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independent of Airservices Australia. All personal details will be kept confidential. More information is available here. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.

Upcoming
Temporary changes in operations

Adelaide SA August to October 2025

Two aircraft are conducting drops of sterile fruit flies over Adelaide city and surrounding areas each Saturday morning for 12 weeks commencing 2 August. The aircraft will operate at low-levels with one aircraft operating between 500-600ft above ground level while the second aircraft will operate at 1000-1100ft above ground level. Further information can be found at https://fruitfly.sa.gov.au/prevent-fruit-fly/pirsa-preventing-fruit-fly/sterile_insect_technique?shorturl_sit

Cairns and Townsville Airports QLD 30 September to 2 October 2025

The Civil Aviation Safety Authority (CASA) will be conducting navigation aid testing at and around Cairns Airport and Townsville Airport between Tuesday 30 September and Thursday 2 October. Residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from the airports during this time.

Gold Coast Airport QLD 30 September 2025

The Civil Aviation Safety Authority (CASA) will be conducting navigation aid testing at and around Gold Coast Airport on Tuesday 30 September, including the Instrument Landing System. Residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from the airport during this time.

Adelaide Airport SA 29 September to 2 October 2025

Due to works at the airport the main runway (Runway 05/23) will be closed during the curfew period (11pm to 6am) on the nights of Monday 29 September and Wednesday 1 October, finishing at 6am on Thursday 2 October. There will be no works on the night of Tuesday 30 September.
All aircraft will operate on the shorter cross runway (Runway 12/30) during these times.

Brisbane Airport QLD 2 to 15 October 2025

Due to required works at the airport both runways will be closed at different times between Thursday 2 October and Wednesday 15 October as shown below:
• Thursday 2 October the new parallel runway (Runway 01 Left/ 19 Right) from 10pm until 5am on Friday 3 October
• Tuesday 7 October the legacy runway (Runway 01 Right/ 19 Left) between midday and 2pm
• Wednesday 8 October the new parallel runway (Runway 01 Left/ 19 Right) between midday and 2pm
• Saturday 11 October the legacy runway (Runway 01 Right/ 19 Left) between 10am and 10pm
• Sunday 12 October the legacy runway (Runway 01 Right/ 19 Left) between 9am and 4pm
• Wednesday 15 October the new parallel runway (Runway 01 Left/ 19 Right) from 10am to 3:30pm
Aircraft will operate on the alternate runway during these times.

Melbourne Airport VIC October 2025

The north/south runway (Runway 16/34) will be closed between 1:30am and 5:15am on:
• Monday 6 October
• Monday 13 October
• Monday 20 October
• Monday 27 October
Aircraft will operate on the east/west runway during these times
In addition to the above times, the north/south runway (Runway 16/34) will be closed for a short time, 12:40pm to 1pm, on both Wednesday 8 October and Wednesday 15 October. There will be no aircraft movements during these times.

Melbourne Airport VIC October 2025

The east/west runway (Runway 09/27) will be closed each Wednesday in October between 10am and 4pm.
Additionally the east/west runway (Runway 09/27) will be closed as advised below:
• Monday 6 October from 10pm to 6am on Tuesday 7 October
• Tuesday 7 October from 10pm to 6am on Wednesday 8 October
• Thursday 9 October between 10am and 4pm
• Friday 10 October between 10am and 4pm
• Saturday 11 October between 10am and 4pm
• Sunday 12 October between 10am and 4pm
Aircraft will operate on the north/south runway during these times.

Melbourne Airport VIC 22 September to 1 October 2025

Due to required works at the airport the runways will be alternately closed on the days and times shown below. Aircraft will operate on the alternate runway during these times.
The north/south runway (Runway 16/34) will be closed between 1:30am and 5:15am on:
• Monday 22 September
• Monday 29 September
The east/west runway (Runway 09/27) will be closed between 10am and 4pm on:
• Wednesday 24 September
• Wednesday 1 October.

Perth Airport WA September & October 2025

Perth Airport has scheduled closures of each runway at Perth Airport for works and maintenance activities during September and October 2025. Dates and times of the closures for each runway can be found on the Perth Airport website at: https://www.perthairport.com.au/Home/corporate/planning-and-projects/runway-works
Aircraft will operate on the alternate runway during these closures.

Sydney Airport NSW Curfew Operations 1 July to 30 September 2025

Due to required works at the airport the longer north/south runway, Runway 16 Right / 34 Left, will be closed during the curfew period for up to 12 nights between 1 July and 30 September 2025. Closures will occur on Friday, Saturday, and Sunday nights.
Aircraft will be permitted to depart off Runway 16 Left and land on Runway 34 Right during these times.

How to contact us

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

Interpreter logo

Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.

 

Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

Person on a laptop.

Frequently Asked Questions