Noise Complaints and Information Service (NCIS)
Airservices Australia seeks to minimise the impact of aircraft operations on communities where safe and compliant with aviation rules. We recognise that aircraft noise can be disturbing for some people and regularly review aircraft noise complaints and the outcome of flight path and airspace changes to identify possible improvements.
Our Noise Complaints and Information Service (NCIS) is available to answer your questions about aircraft operations and to record complaints about aircraft noise. While we are not able to immediately stop an operation that may be of concern, we can investigate it, explain why it happened and tell you if there is an opportunity to consider an improvement. Where a potential improvement opportunity is identified, we can progress this for further investigation.
When you contact us, please provide your contact details including email address so we can send you a written response and any updates relevant to your location. Provide as much information about your complaint or enquiry as possible, including your suburb so we can identify the operation your enquiry is about.
We ask that you treat our people with respect.
If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:
- Lifeline 24 hr Counselling Service: 13 11 14
- Beyond Blue: 1300 224 636
Airservices Australia has extended our internal counselling program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independent of Airservices Australia. All personal details will be kept confidential. More information is available here. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.
Upcoming
Temporary changes in operations
Online
By phone
1800 802 584 (freecall)
10am - 4pm (Sydney time)
Mon - Fri (excluding public holidays)
By post
Noise Complaints and Information Service
PO Box 211
Mascot NSW 1460
Do you need assistance?
Interpreter assistance
If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.
TIS is a free service that provides access to a telephone interpreter in many different languages.
Other complaints
NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.
If you have an enquiry or complaint about military aircraft visit the Department of Defence website.
If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.
